Onboarding Specialist - Partnership Measurement

Who is KORE Software?

KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties and large corporate brands worldwide, providing practical tools, services, and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.

Why work at KORE Software?
KORE provides an inclusive, dynamic and engaging environment where your curiosity, creativity and passion can thrive. We foster innovation, we embrace change, and we like a good challenge!

Our talented and friendly staff are united by a love for technology and providing best-in-class products and services to our customers.

This is a place where your voice will be heard, a place where we value your opinion, and a place where you can drive change in a fun and fast-paced team.

Are you ready?

Our Values

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Job Description

KORE is the leading intelligence platform in the sports and entertainment market delivering performance-driven software, data, and consulting for our clients. We’re looking for an organized, energetic, and driven teammate to join our growing Onboarding & Operations team as an Onboarding Specialist for our Partnership Measurement products. In this full-time position, you will work closely with other members of the Onboarding & Operations and Customer Success Teams to deploy KORE’s products. The Onboarding department is responsible for installing and configuring all products purchased and to work closely with Customer Success to ensure products drive maximum Customer adoption.

Duties and Responsibilities

• Own the technical side of the customer onboarding process for any KORE partnership measurement products. Overseeing all steps from product installation through final configuration.

• Collaborate and manage all internal stakeholders to ensure seamless onboarding of new clients.

• Develop and evolve all new and existing Partnership Measurement onboarding documentation for internal and external stakeholders.

• Partner with Customer Success team to assist on any additional product onboarding or configuration related tasks pre-and-post onboarding.

• Understand critical needs and desired outcomes of Customer to guide KORE team to successful customer launches and adoption.

• Utilize project management tools to drive organization and detailed overview of project status.

• Support daily operations and initiatives of team.

Qualifications

• Bachelor’s Degree in Business, Finance, Economics, Marketing or other, preferred • 0-1 year experience, looking for recent college graduate excited to learn and develop in Sports business & technology space. • Excellent relationship building, customer service, and interpersonal skills. • Proactive and effective multi-tasker that can operate day to day with focus and diligence. • Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE. • Self-directed and able to work independently with integrity. • Strong organizational skills and attention to detail. • Good IT skills and proficient with Microsoft Office 365.

Additional Details

Who you are - • Early career professional looking for opportunity to grow and learn in sports business technology space. • Excellent written and verbal communication skills • Empathetic, compassionate, resourceful, and conscientious • Organized, professional, and adaptable • Technical problem-solving skills with keen attention to detail and a relentless drive to gather more information. • Ability to work on multiple and prioritize tasks • Willing to seek and share knowledge • A passion for software and technology