ABOUT KORE
KORE is the leading intelligence platform in the sports and entertainment market delivering performance-driven software, data, and consulting for our clients. We’re looking for an organized, energetic, and driven teammate to join our growing Onboarding & Operations team as an Onboarding Specialist for our Fan & Partner Intelligence solutions. In this full-time position, you will work closely with other members of the Onboarding & Operations and Customer Success Teams to deploy KORE’s products. The Onboarding department is responsible for installing and configuring all products purchased and to work closely with Customer Success to ensure products drive maximum Customer adoption.
KORE VALUES
- We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.
- We are accountable. We take ownership in the quality of our work and can be counted on to deliver.
- We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
- We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status-quo.
DUTIES AND RESPONSIBILITIES:
- Act as the primary point of contact for new customers and integration partners during the onboarding process.
- Conduct onboarding sessions, including product demonstrations, setup assistance, and technical training.
- Collaborate with cross-functional teams (Sales, CSX, Product, Support) to ensure a seamless transition from sales to onboarding.
- Assist customers in configuring and integrating our products and services within their existing eco-system.
- Troubleshoot and resolve technical issues encountered during the onboarding process.
- Provide guidance and support to customers on best practices and optimal use of our products and services.
- Develop and update onboarding documentation, guides, and training materials.
- Monitor customer progress throughout the onboarding process and proactively identify areas where additional support is needed.
- Collect feedback from customers to continuously improve the onboarding process and identify opportunities for product enhancements.
- Maintain detailed records of customer interactions and activities in our onboarding tracking system
REQUIREMENTS:
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
- Proven experience in a technical support, onboarding, or customer service role, preferably in a SaaS or technology-driven environment.
- Strong technical aptitude with the ability to quickly learn and understand new software and technology.
- Excellent communication skills, both verbal and written (in English), with the ability to explain complex technical concepts in a clear and concise manner.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Strong problem-solving skills and ability to think critically under pressure.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.